Support

Questions, bugs or a refund request: we read every message.

Ask a questionHow does something work? Not sure about a file? Report a bugSomething broke or looks wrong. Request a refundWithin 30 days, no questions asked.

The buttons open your email app with a ready-to-fill message. You can also write to support@undigcleaner.online. We usually reply within two business days.

Quick answers

  • macOS says Undig can’t be opened. It is normal for apps Apple has not reviewed. Follow the 4 steps to open it.
  • I deleted files but my space didn’t come back. Read why that happens, or open Ghost Space in Undig.
  • Can I restore something I cleaned? Yes. Open Journal & Undo in Undig and restore it, as long as you haven’t emptied the Trash.
  • Undig asks for Full Disk Access. macOS hides the Trash and some folders from apps. Without access Undig still works, but can’t see or empty the Trash, or read the Permissions Audit.
  • Where is my data? On your Mac only. See the privacy policy.

Refunds

If Undig Pro isn’t right for you, write to us within 30 days of your purchase and you will be refunded. Read the full refund policy.

What to include in a bug report

  • Your Undig version (Undig › About) and your macOS version ( › About This Mac).
  • What you did, what happened, and what you expected.
  • A screenshot if something looks wrong. Please don’t send personal files.